fiebig+team > Training Center > Training Courses

Training Courses

fiebig+team offers a comprehensive training program – from introductory courses for new phones through to product training or instruction on complex technology lasting several days. In addition to general introductory courses, fiebig+team also currently offers Avaya administrator courses.

Redesigned have been a number of workshops on current issues. They offer an active dialogue between our coaches and department managers and decision makers.

Please note, training descriptions on our website are currently available in German. Please contact us if you require information in English.

All training courses can be provided in German or English.

User Training Courses

Training courses for end users

• E100
  Using Your new Voice Terminal

• E101
  Support after Installation / Floorwalking

• E105
  Avaya one-X Attendant Console

• E120
  Working in an Avaya Aura Communication Manager ACD Environment

• E122
  Introduction to Avaya Aura Contact Center

• E125
  Introduction to Avaya Voice Messaging System

• E130
  Introduction to Avaya CMS Supervisor Software

• E300
  Introduction to Avaya Aura Workforce Optimization (ACR, AQM, WM, eL)

Administrator Training Courses

Training courses for administrators and IT project owners

• A110
  Introduction to Billing Systems for Administrators

• A120
  Introduction to Avaya Aura Communication Manager HW / SW (Rel. 5.x / 6.x)

• A121
  Introduction to Avaya Aura Communication Manager Call Center administration

• A122
  Introduction to Avaya Aura Contact Center Administration

• A130
  Avaya CMS Supervisor Software and Report Design for Administrators

• A140
  CTI Development based on Avaya AES TSAPI

• A200
  Convergence Technologies Professional (CTP) Certification Training Course, including Certification Exam: Introduction to telecommunications, network technologies, Voice over IP / SIP, CTI and ACD

• A300
  Avaya Contact Recording (ACR) and Quality Monitoring (AQM) for administrators

• A301
  Avaya Aura Workforce Optimization for Administrators (ACR, AQM, WM, eL)

Introductory Courses

Fundamentals training on various key topics for team leaders, supervisors and department supervisors

• B100
  Introduction to Telecommunications

• B101
  Introduction to Network Technologies

• B102
  Introduction to Voice over IP

• B103
  Introduction to Session Initiation Protocol (SIP)

• B105
  Introduction to Call / Contact Center Technologies

• B106
  Introduction to CTI at Call Centers

• B107
  Introduction to Unified Messaging Systems

• B108
  Basics in VoIP, CTI & ACD

• B300
  Quality Management at Call / Contact Centers

Workshops

Active dialogue with department managers and decision makers

• W100
  Introduction to Avaya Aura for Administrators

• W101
  Web 2.0 in Your Organization

Tailor-made training courses

Customers often have their own ideas about the topics and content they feel need to be covered in training courses. If you cannot find the right course for your needs among those offered here, do not hesitate to contact fiebig+team. In consultation with you, we can develop a training course designed to meet your needs. Led by qualified instructors, our course formats ensure attendees gain the maximum learning benefit from participation in the courses.

Dieses Dokument ist auch in deutscher Sprache verfügbar.