AVAYA
Avaya—previously the Enterprise Network Group of Lucent Technologies and before that a part of AT&T—can look back on nearly 130 years in the communications business. Approx. 15,000 employees generated revenues of approx. US$4.1 billion in fiscal 2003.
Avaya specializes in designing, building and managing communications networks. Focused on businesses large to small, Avaya is a world leader in Internet Protocol (IP) telephony systems and communications software applications and services. Avaya helps customers expand existing infrastructure as well as set up new networks. Deploying Avaya solutions allows companies to accelerate business processes, realize higher levels of efficiency and get more out of their networks. Avaya is a world leader in the specialized field of integrated speech and data communications solutions which allow companies to implement critical leading-edge business applications More than a million business based in more than 100 countries—including 90 percent of the FORTUNE 500®—already place their trust in Avaya solutions. Fiebig+Team is an AVAYA Platinum Partner and sells and supports AVAYA products (telephony, contact center and unified communication solutions) throughout Germany.




VERINT
Verint offers the first, integrated suite for Workforce Optimisation, with Impact 360. This software solution brings together workforce management, quality monitoring/full-time recording, eLearning, and performance management under a flexible, scalable framework that provides a single user interface and centralized access to data and reports.

With this streamlined, Web-based solution, you can:
• Increase service quality and customer loyalty
• Optimise Call Center performance
• Record and measure performance
• Develop and empower your staff
• Generate more revenue