11.01.2012
New: communication trainings by fiebig+team
Starting with the new year, fiebig+team
has expanded its comprehensive portfolio of trainings even further.
We now offer trainings and workshops for
improving communication quality in service centers:
(Descriptions available only in German at the moment)
10.01.2012
Munich branch office moves to new location
January 16th, 2012: our Munich branch office is now in the
Arnulfstrasse 83, 80634 Munich, Germany
- phone numbers are unchanged.
25.05.2011
Avaya one-X Deskphone Edition -
Elephant feet were yesterday!
Higher productivity, lower total operating costs and CAPEX
reduction through open standards with the new Avaya 96X1
series IP telephones.
96x1
(in German only).
28.03.2011
New technology partnerships
fiebig+team has expanded its technology
partnerships in March with vendors ASC
and Symon Communications. Find out what value
and what benefits both new solutions offer,
which now hold a place in the contact center
portfolio (in German only).
07.02.2011
How to optimize the customer experience?
Why is Social Media integration so important?
How to ensure sustained quality and efficiency?
The answers to these and other current issues
will fiebig+team provide at CallCenterWorld
in Berlin during February 22nd - 24th, 2011.
Get informed and order a guest ticket for free!
25.01.2011
fiebig+team opens the new year with a new, revised
trainings catalog
.
Courses for the Avaya Aura Contact Center and workshops
covering social media integration are just a few of the
new offerings.
Get informed on the new trainings!
05.11.2010
Thank You for joining us at VOICE+IP Germany!
We were able to draw a very positive conclusion to VOICE+IP Germany event.
After the fair is before the fair: at CallCenterWorld 2011 in
in Berlin we will show you all aspects crucial for you to
be fully prepared to meet customer dialogue of the future.
04.10.2010
fiebig+team at VOICE+IP Germany -
learn about effective business communication
Join fiebig+team on November 2nd/3rd 2010 at
VOICE+IP Germany,
one of the most important events of the year in Frankfurt.
We show you how to be optimally equipped for future
business communication.
read more
10.09.2010
fiebig+team at contact center trends -
learn about modern customer interaction
Join fiebig+team on September 29th/30th 2010 at
contact center trends,
one of the most important events of the year in Frankfurt.
We show you how to be optimally equipped for future
customer interaction.
read more
25.06.2010
Business communication of the future
Find out what benefits you can draw from the new, standards-based,
and open communication solutions after the integration of the
Nortel's portfolio.
find out now! (german)
23.06.2010
Avaya Communication Manager / Call Center Administrator in five days - at a special price
book now our training
FT0011 Introduction in Avaya Communication Mananger HW / SW (german)
at a special price of only EUR 1.995,- (plus VAT).
The training takes place during September 06th-08th, 2010.
In addition, we offer the following two-day workshop
FT0013 introduction in Avaya Communication Manager Call Center Administration
(german).
27.04.2010
Avaya Training Introduction in Communication Mananger HW / SW at special price
Only a few seats available: book now our training
FT0011 Introduction in Avaya Communication Mananger HW / SW
at special price of only EUR 1.995,- (plus VAT).
The training takes place during May 17th-19th, 2010. We have only a few seats available.
05.03.2010
Avaya Training CMS Supervisor and report design
at special price
Book now our training
FT0017 Avaya CMS Supervisor Software and report design for administrators
at special price of only EUR 1.995,- (plus VAT).
The training takes place during April 26th-28th, 2010. There are only a few seats available.
05.02.2010
fiebig+team at CallCenterWorld 2010 -
we invite You!
Experience truly innovative and revolutionary solutions for a more efficient
contact center and an even more ambitious customer contact. Visit fiebig+team -
Your system integrator for consulting, design, implementation and support of
sophisticated communications on Call Center World in Berlin:
February 09-11th, 2010, Hall 4, Booth D7.
Order Your free guest ticket now!
14.12.2009
Merry Christmas and a Happy New Year!
It was a pleasure to work with you.
We wish you a Merry Christmas and a Happy New Year!
12.11.2009
Your Start with Avaya Aura:
Avaya Communication Manager 5.2
Avaya Aura is the core communications platform supporting unified
communications and contact center solutions for midsize to large
enterprises. It extends Communication Manager and enables SIP-based
session management with innovative and powerful capabilities.
Your start with Avaya aura begins with an upgrade to the latest
version 5.2 of Avaya Communication Manager.
Learn more about it!
05.11.2009
Special offer: Avaya-Trainings and basic trainings in spring 2010
In spring 2010, we have a special offer on our trainings
FT0011 Introduction in Avaya Communication Manager HW / SW
and
FT0013 Introduction in Avaya Communication Manager Call Center Administration
(german)
.
29.10.2009
![[ fiebig+team auf der VOICE+IP Germany 2009, Frankfurt, 03./04. November 2009 ]](/voip/voip_logo1.gif){kind=logo}
fiebig+team at VOICE+IP Germany 2009
Come and visit us on November 3rd/4th, 2009 on
Germanys most important congress and fair for voice and IP communication
in Commerzbank Arena's Business Center.
Om Tuesday, November 3rd, 2009 we present at 16:20 in Lounge 3
our speech 10 tips, how to use Unified Communications to reduce costs
by Dirk Gorny.
Save Your personal VIP ticket by sending an email to
info@fiebig-team.de.
07.08.2009
Special offer: Avaya-Trainings and basic trainings in autumn 2009
In September and October 2009, we have a special offer on our trainings
FT0011 Introduction in Avaya Communication Manager HW / SW
,
FT0020 Preparation to Avaya Certified Associate (ACA) with final certification
,
FT0017 Avaya CMS Supervisor-Software and report design for Administratores
und
FT102 Introduction in Voice over IP
.
06.08.2009
Coming soon: fiebig+team Workshops
Again, in October and November 2009 we offer workshops on the
topics "From call centers to multimedia contact centers"
and "Unified Communications - systematic use of advanced communications solutions
to reduce costs". More information coming soon.
01.07.2009
Special offer: Avaya-Trainings in July 2009
In July, we have a special offer on our trainings
FT0011 Introdcution in Avaya Communication Manager HW / SW
(July 06th - 08th, 2009)
and
FT0013 Introdcution in Avaya Communication Manager Call Center Administration (July 09th - 10th, 2009)
.
Please have a look on our new Avaya certification trainings in September: FT0020 Preparation to Avaya Certified Associate with final certification (September 14th - 18 th, 2009).
Find out more now! (german)
25.05.2009
Contact Center Workshop:
Add value, control performance, reduce costs
In cooperation with our strategic partner Verint we invite You to our
Contact Center Workshop on June 24th, 2009. Gunnar von Hagen, Head of
Central Operations & Project Management for Lindner Hotels & Resorts
will report how Lindner increased upsell rate and improved its service quality
while the average talk time was reduced by using an innovative solution.
Learn more! (german)
29.04.2009
Special Offer: Avaya Trainings in May 2009
In May, we have a special offer on our trainings
FT0109 Basics in VoIP, CTI & ACD,
FT0011 Introduction in Avaya Communication Manager HW / SW
and
FT0020 Preparation to Avaya Certified Associate with final certification
.
Find out more now! (german)
17.03.2009
Avaya Trainings Spring 2009
During May 11th - 13th, 2009 fiebig+team offers its training
FT0011 Introduction in Avaya Communication Manager (german)
at a reduced price of only Euro 1.995,- plus VAT.
03.02.2009
Relaxed through the crisis
Visit fiebig+team at CallCenterWorld: Hall 4, Booth D7
During the fair, we'll have a special offer for You: have a relaxing moment
while taking a wellness massage on our booth - free!
Schedule an appointment online under
www.fiebig-team.de/callcenterworld/.
Which of our intelligent communication will accompany You through
the crises furthermore, we'll present You after the relaxing massage.
Order free guest ticket and schedule appointment for massage now!
22.01.2009
Contact Center Workshop:
Crisis as a chance -
optimize processes and bind customers
We invite you to our contact center workshop
"Crisis as a chance - optimize processes and bind customers"
on January 29th, 2009
at Villa Kennedy, Frankfurt/M.
Participation is free -
register today!
(workshop in german language)
19.01.2009
Avaya Trainings Winter 2008/2009
During February 2nd - 4th, 2009 fiebig+team offers its training
FT0011 Introduction in Avaya Communication Manager (german)
at a reduced price of only Euro 1.995,- plus VAT.
19.12.2008
fiebig+team wishes You a Merry Chrismas Weihnachtsfest with best wishes for 2009!
27.11.2008
Contact Center Workshop:
Crisis as a chance -
optimize processes and bind customers
We invite you to our contact center workshop
"Crisis as a chance - optimize processes and bind customers"
on January 29th, 2009
at Villa Kennedy, Frankfurt/M.
Participation is free -
register today!
(workshop in german language)
30.09.2008
Avaya Trainings Winter 2008
During November 3rd - 5th, 2008 fiebig+team offers its training
FT0018 VoIP, CTI & ACD Basics (german)
at a reduced price of only Euro 1.495,- plus VAT.
24.09.2008
OSPC Switching and Information System for
Avaya Communication Manager
The well known switching and information system from Avaya/Tenovis Integral is now
also available for the Avaya Communication Manager, allowing integration of external
databases and offering comprehensive cross-media information
11.09.2008
Migrate to Avaya Communication Manager 5
now and save up to 50%!
Find out how you can reduce your operating overheads with
the latest release and ensure high availability and
security for your VoIP infrastructure while also improving
staff productivity. And save as much as 50% by September 30,
2008.
(german)
01.07.2008
Avaya Trainings Summer 2008
During September 1st - 3rd, 2008 fiebig+team offers its training
FT0017 AVAYA CMS Supervisor Software for Administrators (german)
at a reduced price of only Euro 1.495,- plus VAT.
During September 08th - 12th, 2008 fiebig+team offers
Einführung in Avaya Communication Manager HW / SW (german)
at a reduced price of Euro 1.995,- plus VAT.
05.05.2008
fiebig+team earns Avaya Certified Quality Service Provider status again
Frankfurt am Main, May 5th, 2008 - Frankfurt-based fiebig+team, the leading high-level telephony and
call/contact center systems integrator and service provider, was last
week named "Avaya Certified Quality Service Provider".
28.04.2008
Special: Avaya CMS-Admin Training -
additional fixed dates available
During May 5th - 7th, 2008 fiebig+team offers its training
FT0017 AVAYA CMS Supervisor Software for Administrators (german)
at a reduced price of only Euro 1.495,- plus VAT.
Addtional dates are june 02nd - 04th, 2008 and june 16th - 18th, 2008.
17.03.2008
Vacant seats: Avaya Trainings Spring 2008
During May 5th - 7th, 2008 fiebig+team offers its training
FT0017 AVAYA CMS Supervisor Software for Administrators (german)
at a reduced price of only Euro 1.495,- plus VAT.
01.02.2008
fiebig+team at CallCenterWorld 2008
Come and visit fiebig+team, Avaya Platinum Partner for many years, at the most
important congress fair for call center management in Berlin and
win one of 10 vouchers for trainings each day.
31.01.2008
Special Promotion: Avaya Trainigs Spring 2008
During March 03rd - 05th, 2008 and March 17th - 19th, 2008 fiebig+team offers its training
FT0017 AVAYA CMS Supervisor Software for Administrators (german)
at a reduced price of only Euro 1.495,- plus VAT.
10.12.2007
Book Avaya CMS Training now
and save 100 Euro!
During December 10th until 17th fiebig+team offers its training
FT0017 AVAYA CMS Supervisor Software for Administrators (german)
at a reduced price of only Euro 1.395,- plus VAT.
29.10.2007
Communications Enabled Business Processes -
empowering companies to respond even faster.
Allow us to introduce CEBP - Communications Enabled Business Processes. Avaya’s holistic business solution can substantially
accelerate your business processes and transform communications across multiple channels.
25.06.2007
fiebig+team Named Avaya Platinum Business Partner Again
Frankfurt am Main, September 19th, 2007 – Avaya, a leading global provider of business communications
applications, systems and services, has once again awarded channel partner fiebig+team "Platinum status."
By doing so, Avaya has renewed its ongoing cooperation with fiebig+team and together with its Platinum
partner will focus on the high-growth Communications-Enabled Business Processes business segment.
Avaya has cooperated with fiebig+team for over ten years and only recently selected the Frankfurt
company as Avaya Business Partner of the Year 2006 in Germany.
06.07.2007
fiebig+team's high-level project management -
now PRINCE2-certified
fiebig+team's expert knowledge gives your company a competitive advantage!
In recent years, ever increasing cost pressure and complexity have transformed project management from a
simple tool into a professional management system critical to success against the competition.
25.06.2007
fiebig+team comments the Avaya takeover
Avaya ranks among the most important technology partners of fiebig+team for more than ten years.
In the last days and months, the Avaya takeover by investment companies Silver Lake Partners and
Texas Pacific Group (TPG) for 8.2 billon Dollar brought enormous discussions with itself.
27.04.2007
Elephant feet were yesterday...
With one-X™ Deskphone Edition Avaya offers a family of next generation IP
phones. The phone stands out not only optical, but also makes a new and
singular kind of communication possible.
26.03.2007
After show report: fiebig+team at CeBIT 2007
After a one year break, fiebig+team, the leading high-level integrator from Frankfort/M. and Avaya's business partner of the Year in Germany exhebited at CeBIT in Hannover.
04.03.2007
After show report: fiebig+team at CallCenterWorld 2007
Last week the 9th CallCenterWorld in Berlin finished. On a totally redesigned booth fiebig+team - german
Avaya business partner of the year 2006 - registered more than 200 vistors, who informed themselves
about state of the art call- and contact center solutions.
12.01.2007
fiebig+team is Avaya Business Partner of the Year
The award was given in recognition of outstanding sales success over the past year and the above-average level
of qualification
.
07.11.2006
fiebig+team Selected for Membership in
Avaya DeveloperConnection Program
The objective of the DeveloperConnection program is to develop and enhance innovative communication applications for standard Avaya APIs and thereby extend the value of Avaya solutions for customers.
26.01.2006
fiebig+team at Call Center World 2006
System integrator Fiebig+Team: growth in call center and contact center business / 2006 focus on consulting and professional services / only AVAYA Platinum Partner in Germany
April 19, 2005
fiebig+team GmbH now official company name
April 4, 2005
CeBIT 2005 in review
March 10, 2005
CallCenterWorld 2005 in review
