05.05.2008
fiebig+team earns Avaya Certified Quality Service Provider status again
Frankfurt am Main, May 5th, 2008 - Frankfurt-based fiebig+team, the leading high-level telephony and call/contact center systems integrator and service provider, was last week named "Avaya Certified Quality Service Provider".
Gaining this service provider recognition from Avaya underscores the expert service competence and quality fiebig+team delivers.
The audit completed for certification included a review of service structures and statistics, adherence to service level agreements as well as a review of processes and systems required for performing technical services effectively.
The certification process focused on the following categories:
- Customer & Field Service
- Installation and Project Management
- Operational Performance
- Spares Management and Logistics
fiebig+team was awarded quality excellence status for the first time in 2004. The certification procedure takes place every two years.
fiebig+team’s customers benefit from a higher level of service reliability. The telephony specialist's certified employees have a wide range of expert knowledge and perform technical services that are closely aligned with the service processes of end customers.
Thanks to the quality management system in place at fiebig+team, the integrator is able to continuously monitor and further develop the tailor-made service in its portfolio.